Terms of service
Last updated: 23 October 2026
1. Scope
(1) These Terms and Conditions apply to all orders placed through the online shop green-room.space ("Green Room Matcha").
(2) A consumer is any natural person who enters into a transaction for purposes that are predominantly outside their trade, business or profession (§ 13 German Civil Code, BGB). A business is any natural or legal person or partnership with legal capacity acting in the exercise of its trade, business or profession (§ 14 BGB).
(3) Conflicting terms of the customer do not apply unless we expressly agree to them.
2. Contracting party
The purchase contract is concluded with:
Master Taste UG (haftungsbeschränkt)
Reichenberger Str. 104
10999 Berlin
Germany
Managing director: Alexandru Danilin
Registry court: Amtsgericht Charlottenburg, HRB 285083 B
VAT ID: DE461301512
Email: info@green-room.space · Telephone: +49 157 39887761
3. Formation of the contract
(1) The presentation of products in the online shop is not a legally binding offer but a non-binding invitation to order.
(2) The customer adds products to the cart and proceeds to checkout. There they enter contact and delivery details, choose shipping or pickup and a payment method. Before submitting, all details are shown in a summary and can be corrected there or in the cart.
(3) By clicking the order button (e.g. "Pay now"), the customer submits a binding offer to buy the goods in the cart.
(4) We accept the offer by sending an order confirmation by email, which is sent immediately after the order is submitted. The contract is concluded with this email.
(5) The contract languages are German and English. We store the contract text. The order details and these Terms are sent to the customer with the order confirmation email and can be viewed at any time on green-room.space.
4. Prices and shipping costs
(1) All prices are final prices in euros and include statutory VAT. Shipping costs may be added.
(2) Shipping costs per order:
- Germany: €3.90
- all other delivery countries: €4.90
- Shipping is free to every delivery country for orders of €50 or more.
- Pickup in Berlin (section 7): free.
(3) For deliveries to countries outside the EU (Switzerland, United Kingdom, Norway), import charges such as customs duties or import VAT may apply and are borne by the customer. Details are on the "Shipping and delivery" page.
5. Payment
(1) The payment methods shown at checkout are available, currently in particular: credit/debit card (including Visa, Mastercard, Maestro), PayPal, Klarna, Shop Pay, Apple Pay and Google Pay.
(2) The purchase price is due when the contract is concluded, unless the chosen payment method provides for a later date (e.g. Klarna invoice or instalments). The terms of third-party payment providers (e.g. PayPal, Klarna) also apply.
6. Delivery
(1) We deliver to Germany, the other EU member states (except Cyprus), Switzerland, the United Kingdom and Norway.
(2) Orders are shipped with DHL with tracking. Orders are processed and handed to DHL within 1–2 business days after receipt of payment (for invoice purchases, after the contract is concluded). Transit time then depends on the destination and the carrier.
(3) If a product is unavailable after the contract is concluded, we will inform the customer without delay and refund any payments already made without delay.
7. Pickup in Berlin
(1) Orders can be picked up free of charge at: Bagel Bro, Reichenberger Str. 104, 10999 Berlin.
(2) Payment is made online at checkout. The customer receives an email as soon as the order is ready for pickup. Pickup is possible during the opening hours of the pickup point.
8. Retention of title
The goods remain our property until paid in full.
9. Right of withdrawal
(1) Consumers have a statutory right of withdrawal. Details, the withdrawal instructions and the model withdrawal form are in our withdrawal policy: green-room.space/policies/refund-policy
(2) The right of withdrawal expires for sealed goods that are not suitable for return for health-protection or hygiene reasons if their seal has been removed after delivery (§ 312g (2) no. 3 BGB). This applies to our matcha tins and pouches and teas once the seal has been broken.
10. Warranty
The statutory warranty rights apply. Please report obvious transport damage to the carrier and to us as soon as possible; this does not affect the customer's statutory rights.
11. Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee we have given.
(2) For slightly negligent breach of an essential contractual obligation (an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose fulfilment the customer may regularly rely), liability is limited to the foreseeable damage typical for this type of contract.
(3) Otherwise, liability for slight negligence is excluded.
12. Dispute resolution
We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 German Consumer Dispute Resolution Act, VSBG). If you have any questions or problems, contact us at info@green-room.space.
13. Governing law and place of jurisdiction
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which they have their habitual residence.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Berlin.
14. Severability
If any provision of these Terms is invalid, the validity of the remaining provisions is not affected. The statutory provisions apply in place of the invalid provision.